Every year car hire company Thrifty Car and Van Rentals honours one franchise with a coveted customer service award for their performance over the last 12 months. This year, the accolade was awarded to the Irish franchise who have excelled in customer service over the last 12 months.

Thrifty Car and Van Rentals analysed the feedback from hundreds of car hire customers from franchises across the company to find the best performing region. The Irish franchise came out on top having “set the standard” in terms of superior customer service practice within the Dollar Rentals company.

The Irish branch of Dollar Car and Van Rentals were praised for maintaining outstanding levels of customer care, despite the current economic climate which has been a challenge for the car hire industry as a whole. But despite the problems faced by the industry which included a sharp drop in customer numbers, the Irish franchise ensured standard of customer service didn’t slip.

Accepting the award on behalf of the Thrifty Car and Van Rentals team, Chief Executive Colm Menton praised his staff for the award who worked hard to ensure an excellent standard of customer care across all Thrifty Car hire locations in Ireland.